What Can A Concierge Can Help You With?

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When you go on vacation, there’s a good chance that you’ve researched your destination. You might know where you want to go, restaurants you want to try, and sights you want to see. But you still might need some help when you get there. That’s what a hotel’s concierge is for. The concierge’s main focus is customer service. She is there to help the hotel guests, so don’t be afraid to ask.

What kind of help though? Keep reading.

What Can A Concierge Can Help You With?

1. Restaurant recommendations.
If you don’t know any local restaurants in the area, a concierge can help. He is very familiar with the area and may actually have a list of restaurants to offer you. If there’s no list, just pick his brain. Let the concierge know what type of cuisine you’re in the mood for — and what your price range is — and he will be able to recommend a great place for you to eat, one you might not have even found if you googled.

2. Find you discounts.
A concierge, ad the hotel you’re staying at, may have connections with local establishments. Sometimes, if you show your hotel key at certain attractions or restaurants, you may be able to get a discount. That’s a way for the attraction or restaurant to thank the hotel for sending customers. That thank you is passed along to you in the form of a discount.

3. Most hotel problems.
When we were in Hilton Head Island over the summer, it was a working trip. I needed to be able to get online and on Instagram. So when I tried to log on and wasn’t able to, I was worried. I called the front desk and she was unable to help. So Pete and I went down to the concierge. He was great and was able to help solve our Internet situation.

The concierge may not be able to help with some situations (you may be better off asking housekeeping if you need extra shampoo), but if the concierge can’t help, she will definitely figure out who can help.

4. Give you directions.
A good concierge will have a map of the area behind her desk. If you ask her for directions, she’ll be able to take out a map, circle where the hotel is, circle your destination, and give you the best path between the two. Your phone’s GPS can do that too, but it may not know things like road closures, what roads are unlit at night and may give you issues, and any pockets of traffic you may run into. A concierge travels those roads daily, so she will know.

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5. Set up special moments for you.
If you’re on vacation for a special occasion, like your husband’s birthday maybe, and you want something special set up in the hotel room, let the concierge know. Actually, we went to Washington, DC for Pete’s dad’s 70th birthday in April and I had told the hotel before we checked in. The staff was so sweet and actually set up a bottle of wine, some snacks, and set out a card for his dad to see when he checked in. It was great customer service.

What can a concierge help you with when you’re on vacation?

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